Launcher won't start/update, or do anything else...

[WAFFLE OF WAR]

The only problem being that once Webroot is re-enabled, it immediately quarantines the "Trojan" and renders my shortcut useless.

How to add exceptions in webroot: https://detail.webrootanywhere.com/agenthelp.asp?n=Managing_file_detection

Fixed. Thanks again.

 

[Malcaroni]

How to add exceptions in webroot: https://detail.webrootanywhere.com/agenthelp.asp?n=Managing_file_detection

Fixed. Thanks again.

Yeah no problem. A ticket has also been filed with webroot so this isn't a problem for other users.

 

[Malcaroni]

Webroot wanted me to give you this:

To identify your issue, it is necessary for Webroot to have log files from the Webroot SecureAnywhere application on the affected computer system. Please right-click the SecureAnywhere icon in the system tray (next to the system clock display) on the computer which is experiencing the problem, then choose "Help and Support". Select "Open a Support Ticket" on the Webroot support web site that opens. By following these steps, the necessary data should upload automatically for Webroot to review and troubleshoot.

 

[WAFFLE OF WAR]

Webroot wanted me to give you this:

To identify your issue, it is necessary for Webroot to have log files from the Webroot SecureAnywhere application on the affected computer system. Please right-click the SecureAnywhere icon in the system tray (next to the system clock display) on the computer which is experiencing the problem, then choose "Help and Support". Select "Open a Support Ticket" on the Webroot support web site that opens. By following these steps, the necessary data should upload automatically for Webroot to review and troubleshoot.

By right-clicking and clicking on "help and Support" it just brought me to a Geeksquad download page. I managed to find the open a ticket button on the website, but am unsure about how to manually include the logs and stuff it need to remedy this problem once and for all. I'll mess with it more tomorrow, because it's getting late, but if you have any ideas on how to manually add things, please let me know.

 

[Malcaroni]

Webroot wanted me to give you this:

To identify your issue, it is necessary for Webroot to have log files from the Webroot SecureAnywhere application on the affected computer system. Please right-click the SecureAnywhere icon in the system tray (next to the system clock display) on the computer which is experiencing the problem, then choose "Help and Support". Select "Open a Support Ticket" on the Webroot support web site that opens. By following these steps, the necessary data should upload automatically for Webroot to review and troubleshoot.

By right-clicking and clicking on "help and Support" it just brought me to a Geeksquad download page. I managed to find the open a ticket button on the website, but am unsure about how to manually include the logs and stuff it need to remedy this problem once and for all. I'll mess with it more tomorrow, because it's getting late, but if you have any ideas on how to manually add things, please let me know.

>Brought me to Geek Squad download page
>I nearly died

Thanks for helping us with this btw. I'm surprised webroot has us mislabeled, but they told me that they needed the log files to fix it.

 

[WAFFLE OF WAR]

By right-clicking and clicking on "help and Support" it just brought me to a Geeksquad download page. I managed to find the open a ticket button on the website, but am unsure about how to manually include the logs and stuff it need to remedy this problem once and for all. I'll mess with it more tomorrow, because it's getting late, but if you have any ideas on how to manually add things, please let me know.

>Brought me to Geek Squad download page
>I nearly died

Thanks for helping us with this btw. I'm surprised webroot has us mislabeled, but they told me that they needed the log files to fix it.

Haha, it really does bring me there. ;p I'm surprised this hasn't happened before, and even more surprised that my luck is so bad that this happens to me. I'm still unsure how to include the log files, but like I said, more research into that tomorrow.

No problem; if I can help make progress on this so nobody has to spend the amount of time I did trying to download this game, I think it's worth it.