Snorlax won't wake up.

[Zelpherus]

So, I have the radio and the Kanto exp. card for it from Lavender Town. I set the radio to 20.0 (The Poké Flute channel) and accept it and hit 'Q' to exit the Poké Gear. The music plays in the background and everything seems like it's in working order, but clicking on Snorlax still only shows the message "Snorlax is snoring peacefully..."
I've tried this multiple times from Vermillion's side of Snorlax and from the Route 11 side. I've watched YouTube videos where they seem to get it to work without a hitch. I've also searched around for guides and information on the wikis, but I haven't found any answers yet. If anyone can tell me what I'm doing wrong I would greatly appreciate it.

 

[Tornado9797]

So, I have the radio and the Kanto exp. card for it from Lavender Town. I set the radio to 20.0 (The Poké Flute channel) and accept it and hit 'Q' to exit the Poké Gear. The music plays in the background and everything seems like it's in working order, but clicking on Snorlax still only shows the message "Snorlax is snoring peacefully..."
I've tried this multiple times from Vermillion's side of Snorlax and from the Route 11 side. I've watched YouTube videos where they seem to get it to work without a hitch. I've also searched around for guides and information on the wikis, but I haven't found any answers yet. If anyone can tell me what I'm doing wrong I would greatly appreciate it.

There is a known bug in the current version of the game that prevents you from awakening Snorlax.

You can either wait for a possible bugfix patch, or contact a member of the staff to help you get around it.

 

[Zelpherus]

Okay, sent them an email, hopefully it doesn't take too long to hear back from them. And hopefully this bug can get patched soon too, it's not quite a game-breaking bug but it sure put a halt to my progress.